Customer since 2003
ServiceTec was awarded the contract to maintain the check-in and boarding systems for Deutsche Lufthansa AG, its Star Alliance partners and partner airlines at Terminal 2 in 2003. In 2009, the entire system was upgraded to the advanced vMUSE common-use passenger technology at passenger service desks and across 112 gates. ServiceTec supports the ARINC installation, which includes the vMUSE platform with local IP network, 460 computer workstations, and approximately 2,000 associated items of MUSE and FIDS hardware. Munich was also a Pilot Airport for a new range of Quick Boarding Gates. Some 73 QBGs have now been installed in Terminal 2, with ServiceTec assisting in the implementation phase and providing support.