Managed Services :
► IMAC and Disposal Services
► IT Infrastructure Services
► Project Services
► Service Asset/
Configuration Management
► Service Desk
► System Configuration
Services
IT Infrastructure Services
IT Infrastructure (ITIL V3)
As you scale your airport IT infrastructure to support growth, the management of your networks, database and applications becomes a formidable task which can overwhelm your internal resources.
A robust and reliable airport IT infrastructure is the foundation of your organization. You need to know about a problem before it can affect your critical services. We provide comprehensive services to help airports of all sizes optimize critical IT resources, deliver quality services to users and achieve optimal system availability, throughput and performance.
- Financial Management: Generate greater ROI (Returns on Investment) by enabling enhanced decision making, improved financial control, tighter operational control and greater value creation and capture
- Server Management: Comprehensive airport server management services, from simple monitoring and configuration changes to complete fail-over testing
- Network Management: From on-site administration and incident management to the management of third parties through a supplier management process, our network management services keep airport networks at peak performance
- Application Management: We ensure your applications are well designed, cost effective and meet your desired business outcome requirements throughout their lifecycle. And we make sure you have the necessary technical resources to maintain your applications
- Data Security: We ensure the security of all customer data required to deliver an agreed service throughout the service lifecycle
- Capacity Management: We ensure that capacity most cost efficiently meets your business activities and demand
- Continuity Management: We build the necessary resource, capability, escalation and process into your service to ensure that in the event of unforeseen impact to your service, the effect on your ability to keep your commitment to your customers is kept to the absolute minimum
- Availability Management: We ensure the ongoing availability of service, whether through capacity management, supplier management or service design changes
- Change Management: initiated by an RFC (Request for Change), our change management processes manage all changes to your service, whether Normal, Standard or Emergency
- Release Management: We carry out release and Deployment Management in accordance with ITIL guidance to enable the most effective use of a service
- Administration: We can undertake all system administration tasks, from access control to the rollout of a new platform or operating system.
: