Expertise :
► Baggage Tracking
► Managed Services
► Network Management
► Parking Garages
► Passenger Check-in
& Boarding
► Passenger Self Service
► Passenger Wayfinding
► Security Access
► Security Monitoring
Managed Services
- SAMSS – ServiceTec’s Airport Managed Service Solution
- Service Desk Remote
- Service Desk on-site
- 1st, 2nd and 3rd line support
- Incident management
- Problem Management
- Service Asset and Configuration management
- Release and deployment management
- Change Management
- Compliance and Conformance Management
- Stand alone CMDB
- Process creation and documentation
- Service Capacity Management
- Service Continuity Management
- Service Availability Management
- Service Transition
- Project Management
- IT security Management
- Service Catalogue
- On-Site Service Desk
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